Shipping Policy

Thank you for shopping with Luvia Skin! We know how exciting it is to receive your order, and we’ve outlined our shipping process below for full transparency.

1. Order Processing

All orders are processed within up to 5 business days after payment confirmation.

During this time, we verify, prepare, and dispatch your order.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, it cannot be modified or canceled.

2. Shipping Time & Cost

Estimated delivery time: 15–20 business days, depending on your location.

🌍 Worldwide shipping available
💲 Flat-rate shipping fee: USD $4.95

Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control.

3. Possible Delays

While we strive to ensure timely delivery, delays may occur due to:

  • Customs inspections

  • Carrier issues

  • High shipping demand

  • External logistical factors

By placing an order, you acknowledge and accept these potential delays.

4. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email with your tracking number.

Track your order here:
👉 www.17track.net

Please allow a few days for tracking updates to become active.

Providing a valid tracking number fulfills our shipping obligation.

5. Split Shipments

Orders with multiple items may be shipped separately from different warehouses to ensure faster delivery.

Each shipment will have its own tracking number.

6. Order Changes (Time-Sensitive)

If you need to modify your order, contact us within 12 hours of placing it.

Email: contact@tryluviaskiin.com

Include:

  • Order Number

  • Order Email

  • Requested changes

Changes are not guaranteed once processing has begun.

7. Missed Deliveries

If a delivery attempt is missed, the carrier may hold the package at a local facility.

Customers are responsible for:

  • Contacting the carrier

  • Collecting the package

We are not responsible for packages returned due to:

  • Incorrect address

  • Failure to collect

8. Delayed Shipments

If your order is delayed:

  • If tracking has been updated within the last 7 days → the shipment is still in transit

  • If there have been no updates for more than 7 days → contact us at contact@tryluviaskiin.com

We will assist in investigating the issue.

9. Lost or Stolen Packages

Lost in transit:
If officially confirmed lost by the carrier, we will send a replacement at no additional cost.

Marked as delivered:
If tracking shows “Delivered,” we are not responsible for lost or stolen packages after delivery confirmation.

Customers should check with neighbors or local authorities.

10. Shipping Origins & Destinations

We ship worldwide.

Orders may be shipped from:

  • United States

  • Canada

  • Australia

  • European Union

  • International partner warehouses

This allows us to offer competitive pricing and faster fulfillment.

11. Disclaimer & Customer Agreement (Anti-Dispute Clause)

By placing an order with Luvia Skin, you agree that:

  • Shipping and delivery times are estimates, not guarantees

  • Delays caused by external factors do not qualify for refunds

  • Customers are responsible for customs duties and import taxes

  • Customers must provide accurate shipping information

  • Our responsibility is fulfilled once the order is shipped and tracking is provided

  • A “Delivered” status from the carrier is considered proof of successful delivery

Any chargebacks or disputes related to shipping delays, delivery timeframes, or carrier-related issues will be formally contested with supporting evidence.

Need Help?

📧 contact@tryluviaskiin.com

Please include:

  • Your Order Number

  • The email used at checkout

We are always happy to assist you.

Luvia Skin – Transparency, reliability, and trust in every order.