Return Policy

Last updated: July 25, 2025

Thank you for shopping with Luvia Skin. If you experience any issue with your order, please contact us at contact@tryluviaskiin.com with your Order Number and Order Email so we can assist you promptly.

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General Policy

All sales are final.

We do not accept returns, except in the following cases:

• The item arrives damaged or defective

• An incorrect item was sent

Products purchased under promotional or discounted offers are not eligible for return, except in cases of verified defects or issues.

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Eligibility for Returns

To be eligible for a return:

• You must contact us within 7 days of delivery

• The issue must be supported with clear photo or video evidence

• The request must be approved by our support team before any return is made

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Return Process

To request a return, please email contact@tryluviaskiin.com and include:

• Your Order Number

• The email used at checkout

• A clear description of the issue

• Photo or video evidence

Once approved, we will provide further instructions.

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Important Conditions

• Returns without prior authorization will not be accepted

• We reserve the right to deny any return that does not meet our policy requirements

• Returned items must not show excessive use and should be in reasonable condition

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Non-Returnable Items

• Promotional or discounted items (unless defective)

• Used or damaged items not caused by manufacturing issues

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Final Notes

By placing an order, you agree to this Return Policy.

Luvia Skin reserves the right to refuse any return that does not comply with the conditions stated above.

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Luvia Skin – Transparent policies for a better shopping experience.