Return Policy

Last updated: July 25, 2025

Thank you for shopping with Luvia. Your satisfaction is very important to us. If you experience any issue with your order, we kindly ask that you contact us directly at contact@tryluviaskiin.com, including your Order Number (008SHOP-1218) and Order Email, so we can assist you promptly.

Please review our policy carefully below.

General Policy

Please note that all sales are final.
We do not offer returns or exchanges, except in cases where:

  • The item arrives damaged or defective, or

  • An incorrect item was sent

Damages, Defects & Incorrect Items

We stand behind the quality of our products. If your item arrives damaged, defective, or incorrect, please contact our support team as your first step.

📌 You must notify us within 7 days of delivery.

To ensure a fast resolution, please email contact@tryluviaskiin.com with:

  • Your Order Number and Order Email

  • A clear description of the issue

  • Clear photos or a video showing the damage, defect, or incorrect item

Our team will review your claim and determine the appropriate resolution on a case-by-case basis, which may include:

  • A replacement

  • A partial refund

  • A full refund

Refunds

If a refund (full or partial) is approved, it will be issued to your original payment method.

⏳ Please allow 7–12 business days for the refund to appear in your account.
Processing times may vary depending on your bank or credit card provider.

Exchanges

We do not offer exchanges.
Items are only eligible for replacement if they arrive damaged, defective, or incorrect and the claim has been approved.

Unauthorized Returns

Please do not return any items unless you have received explicit instructions from our support team.

Any item sent back without prior approval will not be accepted, and we will be unable to provide refunds, replacements, or further assistance for unauthorized returns.

Contact Us

If you have any questions or concerns, please contact us directly.
The fastest way to resolve any issue is to email contact@tryluviaskiin.com with your Order Number and Order Email.

We truly value your trust in Luvia and will always do our best to ensure a fair and satisfactory resolution.