Privacy Policy
At Luvia, we are committed to providing a safe, transparent, and enjoyable online shopping experience. Protecting your privacy and personal data is extremely important to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from our website (the “Site”).
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We may collect personal information from you in the following ways:
a) Information You Provide to Us
When you interact with our Site, we may collect information such as:
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Your name
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Email address
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Shipping and billing address
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Phone number
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Payment-related information (processed securely by third-party payment providers)
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Order details and purchase history
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Communications with our customer support team
This occurs when you place an order, contact us, subscribe to emails, participate in promotions, or otherwise interact with us.
b) Information About Third Parties
If you provide us with information about another person (for example, when shipping an order as a gift), we may collect the recipient’s name, address, and contact details solely for order fulfillment purposes.
c) Automatically Collected Information
When you visit our Site, we automatically collect certain non-personal information using cookies, pixels, and similar technologies, such as:
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IP address
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Browser type and device information
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Pages visited and time spent on the Site
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Referring URLs
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Interaction with advertisements or emails
This data helps us improve our website, analyze performance, and enhance your shopping experience.
d) Information from Third Parties
We may receive information from third-party services such as:
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Payment processors
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Advertising platforms
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Analytics providers
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Social media platforms (if you interact with us through them)
This information helps us improve our Services and marketing efforts.
2. Cookies & Tracking Technologies
Luvia uses cookies and similar technologies to operate and improve the Site. Cookies help us:
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Enable essential site functionality
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Remember your preferences
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Analyze site traffic and performance
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Deliver relevant advertisements
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Services.
3. How We Use Your Information
We use your personal information for purposes including:
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Processing and fulfilling your orders
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Managing payments, shipping, returns, and refunds
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Communicating with you about your order or inquiries
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Improving our website, products, and customer experience
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Sending promotional emails (you may opt out at any time)
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Preventing fraud and ensuring site security
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Complying with legal obligations
4. Sharing Your Information
We may share your information with:
a) Service Providers
Trusted third parties who help us operate our business, such as:
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Payment processors
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Shipping and logistics partners
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Marketing and analytics providers
These parties only access your information as necessary to perform their services.
b) Legal and Safety Reasons
We may disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Luvia, our customers, or others.
c) Business Transfers
In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.
d) Aggregated or Anonymous Data
We may share non-identifiable, aggregated data for analytics or marketing purposes.
5. International Data Transfers
Luvia operates globally and works with suppliers and service providers worldwide. Your information may be stored or processed in countries such as the United States, Canada, Europe, or Asia, where data protection laws may differ from those in your country.
By using our Services, you consent to the transfer of your information internationally.
6. Data Retention
We retain personal information only for as long as necessary to:
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Fulfill the purposes outlined in this policy
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Comply with legal and regulatory requirements
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Resolve disputes and enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
7. Your Rights & Choices
Depending on your location, you may have the right to:
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Access your personal data
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Request correction or deletion
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Object to or restrict certain processing
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Withdraw consent to marketing communications
To exercise your rights, please contact us at contact@tryluviaskiin.com.
8. Marketing Communications
You may receive promotional emails after making a purchase or subscribing. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that a child’s data has been collected, we will delete it promptly.
10. Security
We use appropriate technical and organizational measures to protect your personal information. All payment transactions are encrypted using secure technologies (SSL). However, no method of transmission over the internet is 100% secure.
11. Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our Site constitutes acceptance of those changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
We are committed to transparency and protecting your privacy.